Effective Date: June 2026

 

Who We Are

 

The Wellness Reset Ltd (“we”, “us”, “our”) provides health coaching services designed to support long-term health, lifestyle change, wellbeing and preventative health through personalised coaching, education and behaviour change support.

We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For questions regarding this policy or your personal information, contact:

Data Controller: The Wellness Reset Ltd
Email: maddie@thewellnessresetcoach.com

 

What Information We Collect

 

We may collect the following information:

 

Personal Information

 

• Name

• Email address

• Phone number

• Address (where applicable)

• Emergency contact information (where relevant)

 

Health & Coaching Information

 

As part of providing health coaching services, we may collect:

• Health questionnaires

• Medical history relevant to coaching

• Lifestyle information

• Nutrition information

• Exercise habits

• Sleep, stress and wellbeing information

• Coaching materials, notes and progress tracking

This information is classed as special category data under UK GDPR.

 

Payment Information

 

Payments are processed securely via third-party payment providers. We do not store payment card details.

 

Website Information

 

We may automatically collect:

• IP address

• Browser type

• Pages visited

• Website interactions

• Analytics data

 

How We Collect Information

 

We collect information through:

• Website forms

• Discovery calls

• Coaching questionnaires

• Coaching sessions

• Email communication

• Payments and bookings

• Website analytics and cookies

 

How We Use Your Information

 

We use personal information to:

• Deliver health coaching services

• Create personalised coaching plans

• Manage bookings and payments

• Communicate with clients

• Maintain records

• Meet legal and accounting obligations

• Improve our services

• Send marketing communications (only where consent has been provided)

 

Legal Basis For Processing

 

We process personal information under the following lawful bases:

 

Contractual Necessity

To deliver coaching services you request.

 

Legal Obligation

For accounting, tax and legal requirements.

 

Legitimate Interests

To improve services and manage our business.

 

Explicit Consent

Health information is processed only with your explicit consent.

You may withdraw consent at any time, although this may affect our ability to provide services.

 

Health Data (Special Category Data)

 

Health coaching requires collection of health-related information.

We process this information:

• Only where necessary to provide coaching services

• Only with your explicit consent

• Using secure systems with restricted access

We will never sell health information.

 

Sharing Your Information

 

We only share information when necessary.

This may include:

• Website and booking providers

• Payment processors

• Email and communication platforms

• Professional advisers, supervisors or mentors (where applicable)

• Legal authorities where required by law

We currently use systems including:

• Wix

• Zoom

• Outlook

• Social media platforms for communication (where used)

We never sell personal information.

 

International Transfers

 

Some software providers may store data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place to protect your information.

 

How Long We Keep Information

 

We retain information only for as long as necessary.

Typical retention periods:

• Client records: 7 years following completion of services

• Financial records: in accordance with legal requirements

• Marketing information: until consent is withdrawn

 

Security

 

We take reasonable steps to protect personal information including:

• Password protected systems

• Restricted access

• Secure software providers

• Encryption where appropriate

While we take security seriously, no online transmission or storage method can be guaranteed as completely secure.

 

Your Rights

 

You have the right to:

• Access your information

• Correct inaccurate information

• Request deletion (where applicable)

• Restrict processing

• Withdraw consent

• Object to processing

• Request transfer of your data

• Lodge complaints

Requests can be made via:

maddie@thewellnessresetcoach.com

 

Cookies & Analytics

 

Our website may use cookies and analytics tools to improve website performance and user experience.

You can manage cookies through your browser settings.

We may use analytics tools such as website analytics to understand website usage and improve services.

 

Health Coaching Disclaimer

 

Health coaching services provided by The Wellness Reset Ltd are intended to support behaviour change, lifestyle improvement and wellbeing.

Health coaching does not replace medical advice, diagnosis or treatment.

Clients should consult their GP or healthcare professional regarding medical concerns, medication changes or treatment decisions.

 

Group Coaching

 

Where group coaching sessions are provided:

• Participants are expected to respect confidentiality

• We cannot guarantee confidentiality of information shared by other participants

 

Complaints

 

If you have concerns about how your information is used, please contact us first.

You also have the right to complain to the UK Information Commissioner’s Office.

 

Changes To This Policy

 

This policy may be updated periodically.

The latest version will always be available on our website.